Transforming access to bereavement care

​We are so pleased to be the first funeral directors in the UK to have the recently-launched ‘GriefChat’ online bereavement support service available directly from our website.
With access to real-time online chat provided by qualified, experienced bereavement counsellors, GriefChat is available free of charge from Monday to Friday, 9am to 9pm.

It offers advice and support for grieving people, giving information about grief and how bereavement affects both individuals and families. The service will also be able to signpost users to other helpful bereavement care resources including online and in-print information as well as to local bereavement care services.

Emotions after a bereavement can become overwhelming, especially at this time of year with the festive season fast-approaching. That’s why we’ve chosen to offer GriefChat; to give easy, on-demand access to reputable counsellors who can provide reassurance and understanding about grief and the impact of losing someone you love.

Why use GriefChat?

• GriefChat provides an immediate and satisfactory response for users and a better customer engagement experience
• GriefChat is highly accessible from desktop and mobile devices
• GriefChat can be completely anonymous where the customer prefers this
• Online chat leaves over 85% of customers feeling satisfied, compared with 61% via email support and 48% for social media support*
• Research shows that online counselling can be just as effective as face to face therapy**
• Online chat appeals to a wide range of people and especially to those who might normally be reluctant to access traditional telephone and face to face counselling services

* ** www.professionalhelp.org.uk/grief-chat/.